A Netflix phishing scam is making the rounds. The tech support scam begins when you're logging in to Netflix.
If you follow the instructions contained in the pop-up "security message," you'll interact with fake Microsoft tech support reps and wind up having your personal computer files stolen, Malwarebytes Unpacked reports.
Here are three warning signs of the Netflix phishing scam:
- Pop-up message. When you try logging in to your Netflix account, a screen unexpectedly pops up saying that your username was suspended due to “unusual activity” on your account and you are told to contact “Member Services” in order to regain access. It will include an error code.
- Fake customer support number. In order to fix this security issue, you are then urged to call “Netflix” at a toll-free 800 number. However, if you type that number into a search engine like Google, you will find out this is not the official Netflix hotline. Something should smell "phishy" if you're given a so-called "Netflix phone number" that's actually an unaffiliated number.
- "NetFlix Support Software." Once you call the number, the fake Netflix support representative will have you download some "NetFlix Support Software." (Note the capital "F" in the fake "NetFlix" software link, which should be another red flag.) This is how the scammers can potentially gain access to your computer files.
- Fake scan and Microsoft technician. Next, the rep will tell you that a hacker has infiltrated your computer and you need to take further measures to fix the problem. This will include letting a Microsoft Certified Technician fix your computer.
- Picture ID and credit card. Finally, the scammers might request proof of your identity, including a photo ID and a photo of your credit card. They might even activate your webcam remotely so you can show them these items.
If you notice any of these warning signs, do not engage the message or any of the following instructions.
Stolen Personal Files
Of course, while the fake "support reps" are "assisting" you with a hacking attempt, they are actually accessing and uploading your personal files, leading to identity theft.
If you fall victim to the scam and give the fake support people access to your computer, the scammers will not only steal sensitive files from your computer, but swindle you out of $400 to “fix” your hacking problem.
In such a case, you'll want to take identity theft recovery steps.
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